I am often fascinated by the ways in which data is erroneously perceived, collected, stored, retrieved, and reported in organizations. Data of all kinds certainly have limitations. In any given situation, I find that half the people ignore any data that is presented, and half of the remaining people misinterpret the information.
But rather than dwelling on these failures, I believe that a potential solution to data ignorance lies in thinking bigger about data. Data errors would be far less common (though certainly would not be eradicated) if people understood the true nature of data and the relationship of data to the space-time continuum (or some other type of scientific-like thing).
Therefore, I propose the following “Four Laws of Data” to help guide practitioners to understand the interdependencies within the data universe.
Mature organizations are not necessarily old organizations, but they do share the characteristic of wisdom we often attribute to more experienced people.
Wisdom is generally recognized as good problem-solving and decision-making through an integration of experience, knowledge, and deep understanding. Mature organizations are energetic, vibrant, results focused, innovative, caring, and calm. Having “institutional wisdom,” organizations can operate consistently (across quality, values, performance, results), and easily adapt to change with little to no drama whether or not the leader is present.
They regularly achieve high marks on quality, results, service, employee satisfaction, and adaptation to new realities. They proactively and realistically see issues before they become problems, are solution oriented, transparent, collaborate well with others inside and outside the organization, and get things done efficiently and effectively.
I realize this may sound utopic, but maintaining institutional wisdom is one of the critical roles of the leadership team. Without it, you are forever playing catch up in reacting to the world around you. What a mature organization looks like and how to get there is the subject of this brief article. Making it happen requires strong leadership, a cultural shift for some, and legislative action to reform the budget process and the civil service in a way that both honors federal employees and allows for strong management to support organizational effectiveness. Read More
The public sector changes slowly. We all know this. But the glacial pace of government is even more evident in its inability to adapt to the new on-demand world. Need a ride? Connect to Uber. Need a poem converted to a song but you have no musical ability? Book it through Fiverr. Need someone to proofread your latest essay? Access a world of editors immediately through Freelancer.
But need a government contract? Wait in line several months for a flawed proposal process to unfold. Read More